Return & Refund Policy

Hoprise Wellness Pvt. Ltd. (�we�, �our�, �us�) values customer satisfaction and strives to provide quality products. This Return & Refund Policy outlines the terms and conditions under which you may request a return, replacement, or refund for products purchased through our website.

1. Eligibility for Returns

Returns are accepted only under specific circumstances, as outlined below. To be eligible for a return, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase (invoice or receipt).

The product was delivered in a damaged or defective condition.
The product received was incorrect or not as described.
The product is within the return window of 7 days from the date of delivery.

Products opened, used, or tampered with after delivery are not eligible for return due to hygiene and safety reasons, especially in the case of wellness or consumable products.

2. Non-Returnable Items

Certain categories of products cannot be returned, including:

Health supplements and consumables once opened or unsealed.
Personal care and hygiene products.
Products marked as �non-returnable� on the product page.
Items damaged due to misuse, improper storage, or mishandling by the customer.

3. Return Process

To initiate a return request, please contact our customer support team at info@hoprise.com within the eligible return period. Kindly include the following details:

Order number
Product name and issue description
Photographs of the damaged or incorrect item, if applicable

Our team will review your request and provide instructions for returning the item, if approved. Unauthorized returns will not be accepted.

4. Refund Policy

Once the returned product is received and inspected, we will notify you about the status of your refund. Approved refunds will be processed to your original payment method within 7�10 business days.

In some cases, a replacement or store credit may be issued instead of a monetary refund, based on the nature of the issue and product availability.

4.1 Partial Refunds

Partial refunds may be granted in cases where:

The product shows minor damage but remains usable.
Packaging is missing or damaged, but the item is intact.

5. Exchange Policy

We only replace items if they are defective, damaged, or sent in error. If you wish to exchange a product, please email info@hoprise.com with your order details and request. Exchanges are subject to stock availability.

6. Late or Missing Refunds

If you haven�t received your refund within the specified period, please check your bank account first. Then contact your payment provider. If the issue persists, reach out to us for assistance at info@hoprise.com.