Shipping & Cancellation Policy

Hoprise Wellness Pvt. Ltd. (�we�, �our�, �us�) strives to ensure a smooth and transparent order, shipping, and cancellation experience for all our customers. This Shipping & Cancellation Policy outlines our procedures and customer rights regarding the shipment, delivery, and cancellation of products purchased through our website.

1. Shipping Policy

We aim to dispatch all confirmed orders promptly and ensure timely delivery through our trusted courier partners. Shipping timelines may vary depending on location, product availability, and logistics conditions.

1.1 Processing Time

Orders are typically processed within 1�3 business days from the date of confirmation. You will receive an email or SMS confirmation once your order has been dispatched.

1.2 Delivery Time

Delivery timelines usually range from 3�7 business days for metro cities and up to 10�12 days for remote areas. Unexpected delays due to weather, strikes, or courier issues may occasionally occur.

1.3 Shipping Charges

Shipping is free on most orders unless otherwise stated during checkout. Any applicable shipping charges will be clearly displayed before completing your purchase.

1.4 Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your shipment through our logistics partner�s website.

1.5 Undelivered Packages

If a package is returned to us due to incorrect address details or multiple failed delivery attempts, we will contact you to reinitiate shipping (additional charges may apply).

2. Cancellation Policy

We understand that circumstances may change and allow cancellations within a limited timeframe.

2.1 Order Cancellation by Customer

You may cancel your order within 24 hours of placing it or before the product has been shipped, whichever is earlier. Once dispatched, cancellation is not possible.

2.2 How to Cancel

To cancel an order, please contact our support team at info@hoprise.com with your order number and cancellation request.

2.3 Refund on Cancellation

If your order is eligible for cancellation and refund, the amount will be credited back to your original payment method within 7�10 business days, subject to payment gateway policies.

3. Order Modifications

Once an order has been placed, modifications such as changing the delivery address or product variant can only be made before shipment, subject to availability.

4. Damaged or Lost Shipments

In the rare case of damage or loss during transit, please contact us immediately within 48 hours of receiving (or expected delivery of) the package. We will investigate and take necessary action, including replacement or refund, as appropriate.

5. International Shipping

At present, we ship only within India. International shipping will be introduced in future updates, and this policy will be amended accordingly.